English Email Customer Service Representative

Join Teleperformance, a global leader in customer experience management, as an English Email Customer Service Representative in Sleman, DI Yogyakarta. This role offers a dynamic opportunity to engage with international customers via email, providing top-tier support and ensuring their satisfaction. As a member of our team, you'll be the first point of contact for customers, resolving their queries efficiently and professionally. This position is perfect for someone looking to leverage their English skills in a customer service environment, with opportunities for growth and development.

In this role, you'll be responsible for handling incoming customer emails, responding promptly and accurately, and ensuring that all customer inquiries are resolved to their satisfaction. You'll work with a variety of tools and software, including Salesforce, Zendesk, and other customer service platforms. This is a great opportunity to work in a fast-paced, customer-focused environment, with a team that values your contributions and supports your professional growth.

Teleperformance is a company that values its employees and offers a comprehensive benefits package, including competitive salaries, health insurance, and opportunities for career advancement. If you're a skilled English speaker with a passion for customer service, we invite you to join our team in Sleman and be a part of our global success story.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer emails promptly and professionally, ensuring all inquiries are resolved to the customer's satisfaction.
• Provide accurate and helpful information to customers, using a friendly and courteous tone.
• Work with Salesforce and Zendesk to manage customer interactions and track resolution times.
• Maintain a high level of accuracy and attention to detail in all communications.
• Adhere to company policies and procedures, and ensure compliance with all relevant regulations.
• Collaborate with team members to improve customer service standards and processes.
• Provide feedback and suggestions for process improvements based on customer interactions.
• Meet and exceed performance targets set by the team and management.

🎓 Kualifikasi & Syarat

• Fluent English in both written and spoken form, with excellent communication skills.
• Minimum of 1 year of experience in customer service, preferably in an email-based environment.
• Familiarity with customer service software such as Salesforce, Zendesk, or similar platforms.
• Strong problem-solving skills and the ability to work under pressure.
• Attention to detail and the ability to maintain accuracy in all communications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven ability to handle multiple tasks and prioritize work effectively.
• High school diploma or equivalent, with a preference for candidates with a background in customer service or related fields.

🛠️ Keahlian

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